Boost Recurring Business with Our Smart CRM and Inbox

Boost Your Business with Smart CRM and Inbox use our smart customer relationship hub to deliver extra value for your customers

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Personalise your service and sales

12handz makes CRM (customer relationship management) simple


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It’s simple to switch to the 12handz CRM. Just import your existing contacts into the CRM tool.


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Want to add notes about each contact, such as their preferences or past purchases? Go right ahead. This way, you can provide personalized service to your every customer and even use this info to sell them more similar products.


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Each time you get a new lead on your website, the CRM tool automatically saves it as a contact. All ready for you to follow up and turn them into a paying customer.

The Smart Inbox

Imagine an inbox that remembers every conversation between you and your customers.

Or captures each message sent via your website so you don’t miss a thing. And tracks your entire sales process, customer payments, past purchases and more. That’s the Smart Inbox. All your customer interactions. All in one place.

Sales Management

You can complete your entire sales process inside the Smart Inbox.

Send quotes and estimates. Respond to enquiries. Answer questions. Send payment links – and check they’ve been paid. From start to sale, you can do it all with the Smart Inbox.

Stay on top of forms and documents

Make managing paperwork simple.

Save contracts, agreements, forms and documents with the CRM tool and Inbox. Does something need signing? Send the document direct. And because everything’s automatically recorded on your client card and in the inbox, there’ll be no more missing files, messy paper or lost documentation.

How to get started?


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Sign up for 12handz


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Create your DIY website with a contact form


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Publish your site


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Import your contacts


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Start building better relationships with your customers




Everything you wanted to know about 12handz

12Handz is a guided-marketing tool for small and medium businesses. It’s simple and easy to use, meeting all your digital marketing needs in one tool: CRM, online booking and payments, DIY website builder, automated marketing, social posting, review management and more.

Using 12Handz is intuitive and informative. It is the only SMB marketing platform that gives you a free, personalised and professional marketing plan. Complete with all the tools to put it into practice, and expert help any time you need it.

Our marketing features have been built with small and medium businesses in mind. This means that they are effective and powerful – but easy to use. They are designed for business owners just like you, who need to deal with all aspects of their business – human resources, product, logistics and more – and aren’t professional marketers. That’s why they need marketing tools that work for them, rather than marketing tools that are hard work.

We champion British SMBs by guiding them to the right marketing for their business, saving them the time, money and effort wasted in doing it wrong.

We apply a unique combination of robust technology, our thorough understanding across industries, the SMB’s ambitions and human expertise to pinpoint each business’ most effective marketing activities. This is delivered, free, in a step-by-step plan, easily implemented via the 12Handz platform tools or by your assigned Marketing Expert.

We believe you don’t have to have big budgets to do clever marketing. You just need to know what marketing is right for you. Our personalised plans show small and medium businesses exactly what marketing they should be doing - and how to do it. And we make our free plan to champion small and medium businesses success.

SMBs struggle with marketing. It takes precious time. It eats scarce budgets. It demands know-how. And when it doesn’t give the right results, it’s frustrating. 12Handz solves all these problems. The entire platform is designed purely for SMBs to do marketing that actually benefits their businesses. Easily. Effectively. Efficiently.

12Handz costs £49 per month, but if you sign up now you will receive the first 3 months free!

Once the free trial ends, you will receive an email asking you to choose your payment method to make sure we can keep helping you execute great marketing that’s right for your business.

It’s no problem. There is no cancellation fee. And we’ll always be happy to have you back when you’re good and ready. You can also choose to deactivate your account instead of deleting it. If you deactivate,  you’ll still stop paying, but all your data will be saved, so you can hit the ground running if you choose to return. 

Yes, you can access your 12Handz account from any computer anywhere, as long as you have an internet connection.  

You can also download our mobile app for Android here or the  iPhone app  here.